Customer Satisfaction Measurements It is our belief that to truly understand what our customers need from our organization, we must ask, listen and take action. To support this belief, we have created a "customer survey" to provide timely, consistent customer survey results on a worldwide basis. The information from this survey is used by executive management to adjust practices within the organization to continuously improve our products, services and processes in order to more completely satisfy our customers. All customer issues are monitored through our survey system that connects customer issues directly to engineering. With this system, we measure our responsiveness, time to resolution and overall defect discovery rates with constant emphasis on continuous improvement. Accountability All employees are responsible for carrying out the Quality Policy under the frame work of an ISO 'Certified System'. Customer Survey PDF Please take a moment to print and fill out the above survey and return it to: BAE SYSTEMS ADVANCED CERAMICS INC. 991 Park Center Drive Vista, CA, U.S.A. 92081